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If you are in need of emergency medical assistance, please call 9-1-1 immediately. At Southern Virginia Regional Medical Center we are committed to providing the highest quality and safest care for each patient. Whether you are with us for a few hours or a few days our goals remain the same. Our healthcare teams in the hospital, laboratory, outpatient services, physician offices, and home health will do their best to meet your needs. However, if you have a quality or patient safety concern, please contact the director of clinical services or the clinical supervisor of the unit involved. They will work with you to resolve your concern. If you need assistance contacting the director of clinical services or the clinical supervisor of the unit involved, call (434) 348-4441 and assistance will be provided. Our Quality/Risk Management Department is here for you as well. Do not hesitate to give them a call at 434-348-4451. If you are still not satisfied and want to file a complaint with the State of Virginia Center for Quality Healthcare Services, you may contact them a 1 (800) 955-1819.

Regarding Problem Resolution

You have the right to express your concerns about patient care safety to hospital personnel and/or management. If your concerns and questions can not be resolved at this level, contact The Joint Commission at 1 (800) 994-6610, by Fax at (630) 792-5636, by e-mail at complaint@jointcommission.org, or by mail at:

Office of Quality Monitoring
The Joint Commission
One Renaissance Boulevard
Oakbrook Terrace, IL 60181